Candy Land
Refund Policy
Changes and cancellations
Because cakes and other items are prepared for a specific customer and date, a change or cancellation depends on whether ingredients, toppers, printing, packaging, or preparation have already been committed. Contact Candy Land as early as possible. A request is not accepted until Candy Land confirms it, and costs already incurred for customised work may not be refundable.
Incorrect or damaged orders
Check the order when it is collected or delivered. If it is incorrect or arrives damaged, contact Candy Land promptly with the order number, a description of the problem, and clear photos of the item and packaging. Keep the product safely stored while the issue is reviewed. The appropriate solution may be a correction, replacement, partial refund, or refund depending on the evidence and circumstances.
Perishable and personalised items
Food cannot be returned for resale after collection or delivery. Slight differences in handmade piping, decorations, and colour are normal and are not automatically faults. Refunds are not normally available for a change of mind, an incorrect message or date supplied by the customer, missed handover caused by unreachable contact details, or a design variation that was explained and accepted before preparation.