Thank you for shopping at Candy Land. We value your satisfaction and strive to provide you with the best online shopping experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.
- Returns and Refunds: We strive to ensure your complete satisfaction with our products. If you are not entirely happy with your purchase, please notify us within 24 hours of receiving your order for a prompt resolution.
- Condition of Returns: To be eligible for a return, the item must be unused and in the same condition as when you received it. It must also be in the original packaging.
- Refund Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- Refund Timeframe: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer’s policies.
- Non-Returnable Items: Certain perishable goods such as cakes, cupcakes, and other baked goods cannot be returned.
- Damaged or Defective Items: If your order arrives damaged or defective, please contact us immediately with photographs of the product and packaging. We will evaluate the issue and provide a suitable resolution as quickly as possible.
- Refund Exclusions: Please note that any shipping costs incurred during the return process are non-refundable, and the customer is responsible for the return shipping expenses.
Contact Us
If you have any questions or concerns regarding our refund policy, please contact our customer support team. We are here to assist you and ensure your shopping experience with us is enjoyable and hassle-free.
